Shipping policy

Shipping & Returns Policy

Last updated: October 2, 2026

This Shipping & Returns Policy applies to orders placed on zestdelites.com, operated by Robust Ventures LTD ("we," "us," or "our").

Please note: Because our products are food items, we do not accept returns for change of mind. We offer refunds or replacements only for orders that arrive damaged, defective, or incorrect, as described below.

Shipping

Where we ship
We currently ship to addresses within the United States only.

Shipping cost
Standard shipping is free on all U.S. orders.

Processing and delivery times
Orders are fulfilled through Amazon's fulfillment network. Orders are typically processed within 1–3 business days (Monday to Friday, excluding U.S. federal holidays). Once shipped, standard delivery usually takes 3–7 business days. Delivery to Alaska, Hawaii, U.S. territories, and APO/FPO addresses may take longer. Delivery times are estimates and are not guaranteed.

If we are unable to ship your order within the stated time, we will notify you by email and give you the option to agree to a new shipping date or cancel your order for a full refund.

Packaging
Because our orders are fulfilled through Amazon, your package may arrive in Amazon-branded or unbranded packaging. It is still your Zest Delites order.

Order tracking
Once your order ships, you will receive a confirmation email with tracking information.

Shipping address
Please make sure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice an error, contact us immediately at hello@zestdelites.com. We will do our best to update it, but once an order has been processed we may not be able to make changes.

Lost or stolen packages
If your tracking shows your order as delivered but you have not received it, please check with neighbors and around your property, and then contact us within 14 days of the delivery date. We will work with the carrier to investigate and, where appropriate, send a replacement or issue a refund.

Order Cancellations

Because orders are processed quickly, we cannot guarantee that an order can be cancelled. If you need to cancel, email us at hello@zestdelites.com as soon as possible with your order number. If your order has not yet been processed, we will cancel it and issue a full refund.

Returns and Refunds

Damaged, defective, or incorrect items
If your order arrives damaged, defective, spoiled, past its best-before date, or is not the item you ordered, please contact us within 14 days of delivery at hello@zestdelites.com and include:

your order number;
a short description of the problem; and
photos of the product, packaging, and shipping label.

Once we review your request, we will send you a free replacement or issue a full refund, at your choice. In most cases you will not need to send the item back. If we do ask for a return, we will provide a prepaid return label.

Items we cannot accept for return
For food safety reasons, we cannot accept returns of opened or unopened food products for reasons such as change of mind, taste preference, or ordering the wrong item by mistake.

Refund processing
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.